Refund policy

Last updated: January 13, 2026

Overview

BuyForYourBaby is a registered trade name operated by Baby Center S.R.L.S. We are committed to providing a safe, fair, and transparent shopping experience. This policy explains our rules regarding returns, refunds, cancellations, exchanges, and warranties.

Applicable Countries

This policy applies to orders shipped to the United States only.
Orders shipped outside the United States are not supported at this time.

Return Eligibility

  • Return requests must be submitted within 30 calendar days of delivery.
  • Items must be new, unused, unwashed, undamaged, and in their original condition and packaging, including all accessories, manuals, tags, and parts.
  • Returns may be accepted for both defective and non-defective items, subject to the conditions outlined in this policy.
  • Returned items must be shipped using a tracked shipping method.

Return Shipping Cost

  • Return shipping labels are not provided.
  • Unless otherwise agreed in writing, return shipping costs are the customer’s responsibility.
  • If the return is due to a defective item or an error on our part, we will work with you to provide an appropriate resolution, which may include reimbursement or replacement where applicable.

Order Cancellation

  • Cancellation requests may be submitted within 12 hours of placing an order, provided the order has not yet been shipped.
  • To request a cancellation, please contact our support team as soon as possible.

Refunds

  • Refunds are issued only after the returned item has been received and inspected.
  • Approved refunds are processed to the original payment method only.
  • Refund processing time is typically 3–10 business days after inspection.
  • Original shipping charges are non-refundable, except in cases of defective items, shipping errors, or where required by applicable law.

Undeliverable or Refused Shipments

  • If a shipment is returned due to an incorrect or incomplete address provided at checkout, refusal of delivery, or failure to collect the package, any return shipping or handling costs may be deducted from the refund, where applicable.
  • Shipping fees paid at checkout are non-refundable in such cases.

Exchanges

  • Exchanges may be available for size, color, or product variations, subject to stock availability.
  • Please contact customer support before returning any item to confirm exchange eligibility.
  • Additional shipping charges may apply.

Restocking Fee

  • A restocking fee of 15% of the product price may apply to eligible non-defective returns or cancellations, where applicable.
  • No restocking fee is charged for defective items or shipping errors.

Warranty

Warranty is handled under our Warranty & Support Policy. Unless otherwise stated on the product page, most items are covered by a standard 12-month manufacturer warranty starting from the delivery date.

Return Method & Address

All returns and inspections are processed at:
BABY CENTER S.R.L.S.
Viale San Domenico, SNC
03039 Sora (FR), Italy

Customer Support & Business Information

https://buyforyourbaby.com/ is operated by Baby Center SRLS, registered in Italy under company number FR-399523.

Customer Service Opening Hours:

  • Monday to Friday: 09:00 – 17:00
  • Saturday and Sunday: 11:00 – 15:00
  • We respond within one business day.