Terms of service

These Terms of Service govern your use of TheBestBabyCatalog.us and the purchase of products through our website. By placing an order, you agree to these terms.

Company Information

  • Trade Name: The Best Baby Catalog US
  • Legal Business Name: La Nuova Culla del Bimbo SRL
  • Registered Address & Warehouse: Viale San Domenico SNC, 03039 Sora (FR), Italy
  • All shipments depart from our warehouse at the above address.

Use of the Website

Our website is intended for use by consumers only — that is, individuals purchasing our products for personal use and not for resale or business purposes.

Prices

  • All prices displayed on our website include Italian VAT.
  • Customers outside the EU may be subject to local taxes, import duties, or clearance fees, which are not included in our prices.
  • These charges are the responsibility of the customer and may vary by country.

Payments

  • Payment is taken immediately at the time of order.
  • Accepted payment methods include:
    • Credit Card (Visa, Mastercard, Amex, Maestro)
    • Union Pay
    • Apple Pay
    • Google Pay
    • Shop Pay
    • Amazon Pay

Shipping & Delivery

  • We ship worldwide.
  • In-stock items are usually shipped the same day.
  • Typical delivery times:
    • EU: 1–3 working days
    • Non-EU: 4–10 working days
    • Pre-orders: up to 15 working days
  • Tracking information is provided with every order.

Shipping fees and details are outlined in our Shipping & Delivery Policy.

Returns, Refunds & Cancellations

  • Customers may return or exchange unwanted items within 30 days of receipt (conditions apply).
  • Items must be unused, in original condition, and in their original packaging.
  • Refunds are issued only after inspection and only to the original payment method.
  • Order cancellations are possible only before shipment.

Please review our full Returns, Refunds & Cancellations Policy.

Warranty & Support

  • All products include a 2-year warranty covering manufacturing defects.
  • We will repair, replace, or refund defective items as appropriate.
  • Warranty does not cover normal wear, misuse, accidents, or unauthorized modifications.

For details, see our Delivery, Warranty & Support Policy.

Consumer Rights

We comply with the European Consumer Rights Directive (2011/83/EU), GDPR, CCPA (for California residents), and other applicable consumer protection regulations.

Your statutory rights as a consumer are not affected by these Terms.

Privacy & Cookies

We value your privacy and process personal data in compliance with GDPR and CCPA/CPRA.

Disclaimer & Liability

  • Product descriptions, images, and specifications are provided for general information. Minor variations may occur.
  • Delivery estimates are guidelines only; we are not responsible for delays caused by couriers or customs.
  • Except where required by law, we are not liable for indirect or consequential damages arising from product use.

For details, see our Disclaimer.

Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Italy. Any disputes arising will be subject to the jurisdiction of the competent courts of Frosinone, Italy.

Contact & Business Information

Business Information

  • Trade Name: The Best Baby Catalog US
  • Legal Business Name: La Nuova Culla del Bimbo SRL
  • VAT Number: IT00122010606
  • Business Registration No.: FR - 150160

Contact Information